You may request a return or exchange within 7 days of delivery of your order.

The request must be raised through the designated return portal, email or WhatsApp within the applicable period.

Requests raised after the applicable return window may not be accepted, except where required under applicable law.

Products must be returned in their original and resalable condition.

• Unworn
• Unused
• Unwashed
• Unaltered
• Free from stains, odour, makeup or other marks
• Original tags must be attached
• Original packaging where applicable
• In resalable condition

We may reject a return or exchange if the product does not meet these conditions.

If you receive any of the following, please contact us within 48 hours of delivery:

• A wrong product
• A damaged product
• A defective product
• A product materially different from what was ordered

Please provide photographs or video of the product and packaging.

The following products may be excluded from returns or exchanges where permitted by applicable law:

• Products specifically marked as non-returnable
• Products worn, washed, altered or damaged after delivery
• Products without original tags
• Products returned in an unsanitary or non-resalable condition

Any product-specific exclusions will be clearly communicated on the relevant product page.

Where return pickup is available, our logistics partner may collect the product from the delivery address.

Please ensure the product is securely packed and ready for pickup.

If pickup is unavailable in your location, you may be required to self-ship the product as instructed by our customer support team.

Returned products may undergo a quality inspection before a return, exchange or refund is approved.

Where a refund is approved, the refund will generally be processed to the original payment method or another permitted method.

A flat ₹99 return fee will be deducted from the refund.

Refund processing timelines may vary depending on the payment provider or financial institution.

Products purchased using promotional offers, discounts or special campaigns may be subject to specific return or exchange conditions.

These conditions will be communicated at the time of purchase.

Please contact BE18 through the available support channels.

• Email: [SUPPORT EMAIL]
• WhatsApp: [WHATSAPP NUMBER]
• Return Portal: [RETURN PORTAL LINK]

Please provide:

• Order number
• Product name
• Reason for return/exchange
• Required replacement size, where applicable
• Photographs/video where requested

Nothing in this policy limits any rights available to consumers under applicable law.